FAQs

Here at Protect Spain we offer the latest smart technology security systems for homes and commercial premises on the Costa del Sol. Our customised alarm systems use the Qolsys IQ 4 Panel, a smart home panel with a touchscreen that supports live camera feed with built in glass break protection. All of our additional features such as motion sensors, door/window contacts, smoke detectors, and cameras can be added to enhance your home security. All systems offer Mobile App integration and 24/ monitoring by professionals that will ensure an instant response.

Our experienced technicians will carry out a site visit to assess your property—considering factors such as the type, size, location, and any potential security risks. Based on this assessment, we’ll design a tailor-made solution to ensure you get the most effective alarm system to meet your specific needs.

Yes, our advanced alarm systems integrate seamlessly with a wide range of smart home technologies. Our systems support Z-Wave Plus, mobile app control, Bluetooth disarming, and Wi-Fi connectivity. They can also be connected to smart lights, locks, thermostats, and cameras—giving you full control of your home from a single platform. 

Yes, our tailor-made security systems can be controlled remotely using your smartphone via the Alarm.com App. You can easily monitor live CCTV footage, review recorded video, and receive instant alerts if an alarm is triggered—giving you peace of mind, wherever you are.

If your alarm is triggered while you’re away, you’ll receive real-time alerts through our Alarm.com app. You can customise the types of notifications you receive—whether it’s a push notification, SMS, or both. You’ll also be able to view live CCTV footage and monitor your system remotely from anywhere in the world.

Installation typically takes between 2 to 4 hours, depending on the size and complexity of your property. In most cases, we can complete the setup on the same day with minimal disruption to your home or routine.

Absolutely. Our systems are designed to be flexible and scalable, making future upgrades quick and straightforward. We also stay up to date with the latest technology to ensure you always have access to the most advanced security solutions available. 

In the event of a power outage, your alarm system will continue to operate normally thanks to its built-in backup battery and wireless connectivity. This ensures your home remains protected even during a power cut.

Yes, we offer discounts on multiple installations, making it more cost-effective to secure more than one property. We also provide cashback incentives for referrals once the referred system has been installed.

There’s no need to test your system manually—everything is fully tested during installation to ensure it’s working perfectly. If any issues arise later, our monitoring team is immediately notified. If we can’t resolve the issue remotely, we’ll send an engineer to your property without delay.

No, our alarm systems are pet-friendly and designed to ignore animals weighing up to 35kg. This means most dogs and cats can move around freely without triggering the alarm. For added peace of mind, we recommend installing sensors at heights and angles that further minimize false alarms from larger or more active pets.

Prices vary depending on your property’s specific needs, including the type of equipment and level of protection required. Every home is different, so we tailor each system to ensure complete coverage. Get in touch with one of our experts today for a personalized quote.

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